Last Updated on Monday, 05 October 2009 22:34

Under the Trade Practices Act 1974 you may seek a refund if goods:

• Are or become faulty through no fault of your own;
• Are not fit for a stated purpose or a purpose you made known to our sales staff;
• Don't match our description or sample;
• Have defects that were not obvious or we did not bring to your attention.

However, the goods must be returned within a reasonable period and you will be asked for proof of purchase. You may also be asked to demonstrate that the problem with the goods was not your fault.

If you prefer an alternative to a refund, we can arrange for goods to be exchanged or repaired. A credit may be offered at our discretion.

Please choose carefully as you are not entitled to a refund if you simply change your mind. You do not have a right to seek a refund if you:

• Simply change your mind;
• Buy the wrong item;
• Find the goods cheaper at another store;
• Use the goods in a way they were not made for;
• Caused the goods to become damaged.

Keep your receipt as proof of purchase. To seek a refund you:

• Should return the goods in a reasonable time after buying them and you must not lose, damage or destroy your item/s;
• You will be asked to provide proof of purchase.

For more information on warranties and refunds, contact the ACCC Infocentre on 1300 302 502 or visit www.accc.gov.au In ALL cases, return shipping is the responsibility of the purchaser and is to be paid in advance. In order to avoid further complications to your claim for refund, returned goods must also be insured with your chosen shipping company at your expense.

For details on return shipping address, please contact us on 07 3412 3757